Retail Sales Associate

Overview

$13.00 to $16.00 per hour. We offer a commission structure that pays you for every transaction you process and opportunities to earn additional wages through performance-based pay.

Full-Time Retail Sales Associate / Pawnbroker in our pawn store locations nationwide. The role involves customer service on both lending and retail sides of the business, processing sales, loans, and other transactions. The successful candidate engages with customers in a positive and professional manner and assists with inquiries and problem resolution. The position may involve working with a variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

Compensation includes hourly pay plus commission and potential bonuses based on productivity.

• Greet and interact with customers to develop rapport and provide appropriate financial solutions.
• Perform non-management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Process sales and loan transactions in accordance with policies and regulatory requirements.
• Handle cash and negotiable items according to policies and procedures.
• Answer incoming calls per company standards.
• Explain the legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers; contribute to a positive customer experience.
• Complete required training and fulfill other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds; able to stand and perform duties for extended periods.
• Ability to work with firearms and become firearms certified.
• Minimum age 18;
  High School Diploma, GED, or equivalent experience.
• Strong desire to serve customers and be a team player; able to multi-task in a fast-paced environment.
• Basic math proficiency; cash handling experience preferred.
• Possess flexibility to work at multiple locations and a schedule that includes weekends and holidays.
• Computer literate with ability to operate POS systems.

• Comprehensive medical, dental, vision, life, and other voluntary options (eligibility required).
• Best working hours in the business; most stores open 9 AM to 6 PM;
  Sundays often closed.
• Earned Wage Access program available from day two of employment (up to 50% of wages earned, up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• Vacation: one week after six months; additional weeks after one year and annually thereafter; varies by local requirements.
• Sick/personal time under applicable local regulations; increases with tenure.
• Employee discounts on first day of employment; tuition reimbursement up to $2,000 per year; access to over 10,000 discounts via First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance.

Commission incentive plan is proprietary; pawnbrokers have potential to earn 2-8% commission based on gross profit of personal performance. Details provided during interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash is committed to providing equal employment opportunity regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities.