Assistant Manager

Position Overview

The Assistant General Manager (AGM) is a GROWTH role intended to develop future leaders to think strategically about the store and globally about the future of the district and Caribou as a whole. This role requires individuals to step into leadership and possess an insatiable hunger for development and growth. It works in partnership with the General Manager in all facets to run the store and make an impact on the team and community.

• Demonstrate the doing of Team Member and Shift Leader with ease, enthusiasm and excellence.
• Develop understanding of the business to the level of a General Manager over the course of a year.
• Be the spark for joy to everyone who walks into the store, creating real connections that last beyond the immediate interaction and teach the team to do the same.
• Champion creating an environment that fosters goal‑surpassing speed through effective deployment, in‑the‑moment problem solving and team motivation.
• Take responsibility for hitting sales goals through the connection between speed & service.
• Lead on problem resolution, showing calm, professionalism, emotional maturity and commitment to listening to understand.
• Make connections between day‑to‑day behaviors and end results, developing a broad understanding of the Profit & Loss statement.
• Organize, execute and improve upon administrative tasks, tying daily/weekly/monthly tasks to overall business success.
• Responsible for all store funds while on shift by enforcing cash‑handling policies.
• Place, receive and verify orders; conduct inventory; control waste, dates and rotate inventory as necessary.
• Think holistically about store success—focus on the current shift, the next shift and beyond.
• Seek not only to solve problems but to understand root causes for sustainable change.
• Bring core values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Fully embrace growth and development with humility and curiosity.
• Adopt a learner’s mindset, ask questions about learning, expanding skills and experiences.
• Take ownership of personal development, hunger for feedback and continual improvement.
• Lead with a global view of the Caribou brand from shift to store to district to company.
• Championship culture, embodying purpose and values in every interaction.
• Build an open and trusting relationship with the GM.
• Bring a competitive fire, aiming to hit or beat goals in creating day‑making experiences.

• 1–3 years of prior restaurant or retail experience requiring strong customer service commitment and orientation.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Minimum age 18 years.
• High school diploma or GED equivalent preferred.
• Valid driver’s license and reliable transportation.
• At least 1 year of supervisory experience.

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds and standing for 4 to 8 hours. Physical demands may be accommodated with reasonable accommodations.

Pay is $16.52 – $27.53 per hour. Starting pay is subject to local and state minimum wage regulations.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

If you have a disability or special need that requires accommodation, please let us know.