Sales Team Leader - Bedrooms

Responsibilities

• Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.
• Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer.
• Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable workforce.
• Hires, onboards and trains co‑workers. Directs the overall selection, onboarding, coaching and development of co‑workers, creates individual development plans to secure succession, manages resource planning, co‑worker relations issues and performance, and delegates responsibilities.
• Drives sales by ensuring co‑workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards.
• Monitors and follows up on sales, supply, customer insights, and customer‑centric KPIs to understand opportunities to improve.
• Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer and has the products available at all times for the customer shopping experience to thrive.
• Secures execution of the commercial calendar, strategies and work briefs by partnering with necessary stakeholders.
• Secures planning and implementation of activities and add‑ons throughout the entire store and works with the Com Cal and the Com In team.
• Handles issues raised by customers and co‑workers in a positive and quick manner.

• 3+ years of experience working in a fast‑paced, customer‑oriented (service or retail) industry.
• Experience leading and developing people, preferably in a retail environment.
• Experience in customer service, problem‑solving and conflict handling techniques.

• Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
• Must be able to stand, walk, talk, type, reach, hear, see, and twist more than 46% of the time.

JOB TYPE:
Perm, Full Time

HOURS:

Hourly role. Retail environment, must have open availability Monday through Sunday.

Pay range: $24.08 to $34.01

• Generous paid time off, holiday and sick time
• Wisely Pay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Kinder Care tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment