Customer Care and Recovery Associate

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you'll connect with customers to resolve overdue accounts, using your communication and problem‑solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.

• Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
• Research account details and investigate debt situations to ensure accurate resolution
• Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
• Respond to incoming customer inquiries regarding unpaid debt and offer clear information
• Demonstrate professionalism and friendliness during every customer interaction
• Take decisive action based on transaction characteristics to facilitate effective debt collection
• Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
• Detail oriented with strong verbal, written and interpersonal communication abilities
• Capable of exercising sound judgment in billing disputes
• Skilled in negotiation and influencing outcomes
• Able to resolve difficult and escalated issues effectively
• Strong problem‑solving skills for variable situations
• Ability to work independently with minimal supervision
• Capable of interpreting instructions in written, oral, diagram or schedule form
• Consistent and punctual attendance
• Support additional business needs as assigned to help achieve team goals

• High School diploma or General Education Degree (GED)

• 0-2 years of related work experience or training in collections, accounting or customer service

• Skilled in using telephone systems
• Bi‑lingual abilities preferred but not required
• Proficient with Microsoft Excel and Office

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of incentive‑based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $12,000.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.