Shopkeeper

Job Overview

At Jeni’s, the Shopkeeper leads the shop team by training and role‑modeling exceptional customer service, beautiful scooping, hustling through lines, and late‑night deep cleaning, while treating all customers and team members with care and respect. Shopkeepers are full‑time employees responsible for accounting, scheduling, inventory/ordering, and all HR functions—including hiring, training, development, and performance management of all team members. The position requires variable shifts such as opening, closing, and weekend shifts.

• Passionate about customer service and inspires passion in their team
• Strong work ethic, good heart, and team‑first mentality
• Exceptional organizational and time‑management skills with the ability to prioritize and achieve competing deadlines
• Creative, resourceful, and proactive problem solver
• Energetic, positive, and skillful communicator
• Eagerness to adapt and grow as a leader
• Committed to the well‑being of their shop team, community, and environment
• Prior management experience, particularly in the service industry, is a plus but is not required

• Monthly bonus potential for shop performance
• Paid time off, including sick, vacation, and holiday pay
• 4% match on 401k contributions after 3 months of employment
• One‑month paid sabbatical after 3 years of continuous service
• Annual paid day to volunteer for a non‑profit organization that matters to you
• 50% discount at Jeni’s Scoop Shops and online

Jeni’s is an equal opportunity employer. We love and honor differences, and we value talent, hustle, guts, resilience, and empathy. Our diversity is a primary source of our team's strength.