Store-Parts Professional

Summary The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Position Performance Measures:

Customer satisfaction and issue resolution effectiveness

Accuracy and speed of parts lookup and order processing

Sales performance and order fulfillment efficiency

Product knowledge and technical advisory capability

Adherence to operational, pricing, and inventory processes

Contribution to team support and store operations including inventory and delivery management

Compliance with asset protection and loss prevention standards

Responsibilities

The following primary responsibilities are not all inclusive:

Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
Accurately identify, source, and process parts orders using catalog and POS systems

Advise customers on technical product questions and recommend appropriate solutions

Maintain strong knowledge of products, warranties, sales programs, and company policies

Execute sales practices including customer engagement, needs assessment, and product demonstration

Resolve customer issues effectively to ensure satisfaction and retention

Support store operations including stock orders, reporting discrepancies, and maintaining store presentation

Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.

Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.

Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.

Assist with Open and Close Procedures in the store as needed

Support continuous improvement initiatives related to store processes and operational standards.

Ensure compliance with pricing, asset security, and operational procedures

Participate in training and continuous development activities

Act as a resource and support for other team members

Qualifications

Required:

High School Diploma or equivalent

Strong communication, interpersonal, and organizational skills

Ability to understand and accurately identify part numbers and product codes

Customer-focused mindset with ability to work efficiently in a fast-paced environment

Ability to maintain professionalism and composure under pressure

Preferred:

ASE Parts Specialist certification

Experience in automotive parts, retail, or related industry

Familiarity with POS systems and cataloging tools (e.g., TAMS)
Knowledge of local service area and customer base Ability to operate a manual transmission vehicle

Leadership

Demonstrates ownership of customer experience and outcomes

Acts as a technical resource and mentor to peers

Maintains professionalism, accountability, and strong work ethic

Contributes to a collaborative and high-performing team culture

Shows initiative in skill development and continuous learning

Organizational Structure

Reports to:

Store Manager / Assistant Store Manager Works closely with:
Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)
Part of:
Retail Store Operations within NAPA Retail and warehouse environment with frequent customer interaction

Standing and walking for extended periods throughout the shift

Ability to lift and move parts and equipment up to ~60 lbs.

Frequent bending, stooping, reaching (including use of ladders/stools)
Use of equipment such as hand trucks, dollies, and hydraulic lifts

Requires visual accuracy for identifying part numbers and sequences

Fast-paced environment requiring multitasking and attention to detail

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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