LensCrafters Store Manager Columbus OH

Lens Crafters Store Manager 1 #619 Columbus OH

Lens Crafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

JOB DESCRIPTION GENERAL FUNCTION

The Store Manager is responsible for leading their team on the sales floor, delivering a positive customer experience, meeting sales key performance indicators (KPIs), and merchandising the store to meet brand standards. Additionally, the Store Manager will be responsible for recruiting, onboarding, and developing their team.

MAJOR DUTIES AND RESPONSIBILITIES

Oversees all sales and operational activities of the store to ensure weekly and monthly sales objectives are met. Recruits, onboards, and develops qualified talent, preferably with experience in a luxury retail environment. Coaches associates by providing clear, motivating and constructive performance feedback in a timely manner. Accurately staffs the store to consistently delivers an exceptional customer service experience. Provides recognition to associates for positive performance.

Meets brand standards of presentation and operations. Continuously monitors the business by analyzing KPIs and implementing action plans accordingly. Responsible for maintaining accurate product inventory. Drives participation in assigned monthly training courses. Effectively manage all employee relation concerns, including time and attendance, unsatisfactory performance, and asset protection. Expertly guides customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe and/or prescription.

Ability to move boxes weighing up to 20 pounds around the store for various needs. Must be able to remain in a stationary position for duration of shift. Additional responsibilities as needed.

BASIC QUALIFICATIONS

High School Diploma or equivalent Retail management experience, preferably within a luxury selling environment. Strong oral and written communication skills Financial acumen Strong interpersonal skills Flexibility to work non-traditional hours including evenings and weekends.