Assist. Manager, Retail Store

Retail Rush is a dynamic, fast-paced online auction storefront dedicated to delivering unbeatable deals and an engaging shopping experience for customers. Specializing in returned, overstocked, and liquidation merchandise, Retail Rush combines auction-style pricing with strong customer service and streamlined retail operations.

The Assistant Store Manager supports the Retail Store Manager in leading day-to-day storefront operations, managing inventory flow from online auctions to physical customer pickups, and ensuring the team delivers efficient, accurate, and customer-focused service. This role creates value by supporting operational execution, resolving escalated issues, improving processes, and helping maintain a clean, organized, and secure storefront. Success is measured through customer service quality, order fulfillment accuracy, inventory flow, team performance, staffing effectiveness, and adherence to company standards.

• Assist in managing daily storefront operations, including customer pickups, product staging, order flow, and overall customer experience.
• Supervise, train, coach, and motivate associates to ensure efficient, friendly, accurate, and professional service.
• Coordinate with the online auction team to support seamless order fulfillment, inventory control, and timely customer pickups.
• Handle escalated customer issues and resolve conflicts professionally, escalating matters to the Retail Store Manager as appropriate.
• Maintain a clean, organized, safe, and secure storefront aligned with company standards and operational expectations.
• Support scheduling and staffing plans to ensure optimal coverage during high-volume pickup periods and changing business needs.
• Identify opportunities for process improvement and assist with implementing best practices that improve efficiency, accuracy, and customer satisfaction.

Supervisory Responsibilities
:

• Responsible for managing a team of 1–2 Team Leads and 20+ Warehouse Specialists

Education/ Experience
:

• High school diploma or equivalent required.
• Minimum of 3 years of management experience in retail, logistics, e-commerce operations, or a related customer-facing environment.
• Experience working in a fast-paced, customer-facing retail or operational environment required.

Skills and Ability
:

• Strong leadership, coaching, and team development skills.
• Excellent organizational, verbal, and written communication skills.
• Tech-savvy, with proficiency using POS systems, online order platforms, and inventory software.
• Detail-oriented with strong problem-solving skills and the ability to resolve customer and operational issues professionally.
• Ability to manage competing priorities, support staffing needs, and adapt to changing business volume in a fast-paced environment.

Location
:

Travel
:

• Travel is not expected; occasional local travel may be required based on business needs.

Work Conditions/ Physical Demands
:

• This position is performed in a retail storefront and warehouse environment and requires regular physical activity, including standing, walking, bending, reaching, lifting, carrying, staging merchandise, and assisting with customer pickups.
• The employee must be able to lift boxes and merchandise weighing up to 40 pounds.
• The role may require work in a fast-paced environment with exposure to warehouse conditions, varying temperatures, noise levels, and changing customer pickup volumes.

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.

The salary range for this position is $59,300 to $74,100 annually. The posted range reflects…