Arcade Attendant

Status: Full and Part-Time / Hourly
Reports To: Store Manager

Position Summary: The Gamekeeper is the frontline face of the arcade, responsible for creating a fun, welcoming experience for every guest. This role handles transactions, restocks prizes, maintains cleanliness, and assists with daily operations to keep the arcade running smoothly.

Key Responsibilities:

Greet and assist guests with enthusiasm, professionalism, and a focus on outstanding customer service

Promote token packages, arcade promotions, and loyalty programs

Assist customers with operating claw machines and redeeming prizes

Operate the POS system for transactions and reloads

Answer guest questions and resolve issues promptly and professionally

Maintain a clean, organized, and safe arcade environment, including machines and store presentation

Restock plushies, prizes, and merchandise regularly

Monitor token usage and track inventory as needed

Report any technical or maintenance issues to management

Perform opening, mid-shift, and closing duties, including register counts and store prep

Create a fun and memorable experience that encourages repeat visits

Skills & Requirements:

Friendly, upbeat, and confident communicator with strong customer service skills

Dependable, punctual, and detail-oriented

Ability to multitask and thrive in a fast-paced environment

Comfortable with basic technology, including POS systems and mobile apps

Basic math and cash handling skills

Previous experience in retail, sales, or customer service preferred

Must be at least 16 years old

Available to work evenings, weekends, and holidays

Competitive hourly wage

Free tokens and discounts

Fun and interactive work environment

Opportunities for growth and advancement