Senior Account Manager

Who We Are

VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.

VPL is looking for a Senior Account Manager to join our fast‑growing team! This person owns, maintains, and expands relationships up to the executive level with key customer accounts and is responsible for achieving strategic account objectives as well as proactively anticipating requests or concerns from the business and resolving any inbound requests from related accounts. This role represents the entire range of company services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

• Establish and nurture strong, effective customer relationships to drive success and retention; builds trust as a valued advisor with key stakeholders.
• Cultivate and maintain strong executive level relationships by highlighting the value being delivered to their organization.
• Develop and maintain strategic account plans for all assigned accounts.
• Collaborate with clients to implement best practices and maintain a robust freight management program.
• Analyze customer data to optimize vendor penetration and compliance, achieve savings, and uncover growth opportunities.
• Conduct regular meetings with key stakeholders to review account performance and plan next steps towards achieving goals.
• Deliver compelling presentations that offer clear, actionable insights to drive incremental savings for customers.
• Work closely with sales to identify new opportunities within existing client base and develop winning strategies.
• Engage with internal teams to ensure timely resolution of client issues and alignment with client needs.
• Continuously assess and validate client requirements to maintain relevance and effectiveness.
• Keep up with healthcare logistics trends and innovations to better address customer challenges.

• Minimum 5 years of strategic account management or sales experience in a business‑to‑business environment (Pharmacy/healthcare/supply chain experience a plus)
• A confident and outgoing personality
• Be well organized and self‑motivated
• Excellent attention to detail when communicating with your customers
• The ability to work effectively under pressure and to tight deadlines
• Willingness to be flexible and pivot as needed to support the customers
• Highly proficient with Microsoft Office applications and Customer Relationship Management systems