Sales Account Manager

Position Overview

Millcraft is currently looking for a driven, self-starting, and motivated Account Manager to join our Columbus, OH team. We are seeking an Account Manager with proven sales and customer relationship experience, open to actively engaging with prospects, generating leads and fostering relationships. Reporting to the Division Manager, the ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients.

In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting-edge equipment, we serve a broad range of industries. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.

• Cultivate strong client relationships by understanding their needs and delivering bespoke solutions
• Drive profitable growth by presenting and promoting our products and services
• Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation
• Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications
• Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media
• Gather and provide valuable feedback from clients to enhance service offerings and product development
• Maintain accurate records of customer information, sales activities, and business opportunities
• Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively
• Foster collaboration across functional units to optimize operational efficiency and customer satisfaction
• Contribute to the development of actionable solutions and best practices through feedback and collaboration

• Bachelor’s degree in business or related field is preferred, relevant experience will also be considered.
• 3+ years of experience in sales or account management.
• Experience in the paper, packaging, large format printing or sign and banner industry is a plus.
• Proficiency with Microsoft Excel and CRM is required; experience with Teams and Power BI is a plus.
• Willingness to travel within 1.5 hours from Columbus is required to visit customers and prospects.

• Proven expertise in sales promotion and business development and/or demonstrated experience managing customer relationships;
• Exceptional verbal and written communication skills, with a polished and professional demeanor;
• Highly responsive, proactive, and dedicated to providing outstanding customer service;
• Strong negotiation skills and the ability to influence and persuade stakeholders;
• Excellent organizational, time management, and follow-up skills, with the ability to focus on achieving goals;
• Ability to create presentation-ready, polished written materials that are effective and aesthetically pleasing;
• Self-motivated, disciplined, and driven to succeed, with a high level of accountability and engagement.