Columbus Account Manager

Group Management Services (GMS) is seeking to hire a full‑time Benefits Account Manager with an aptitude for providing quality client service.

Primary responsibilities:

In summary, the Benefits Account Manager is responsible for the preparation and delivery of benefits renewals and meeting retention quotas. They serve as a primary contact for clients to provide daily customer service, build relationships, and meet face‑to‑face as per GMS guidelines.

Further job duties include but are not limited to:

• Manage client load; prepare and present renewal package for GMS blocks of business, produce client‑specific reporting and recommend changes to the current offering as needed
• Build relationships with clients to ensure quality service; meet with and educate GMS clients prior to renewal to review plan usage, trends and claims that drive the renewal
• Present benefits package to client; explain plan designs and options for plan adjustments while making recommendations on changes to current offerings as necessary
• Conduct informational and enrollment meetings with client, their employees, and occasionally new hires to explain healthcare plan
• Keep record of customer interactions by recording details of inquiry, complaints, and comments as well as action taken in GMS' CRM system
• Maintain a high rate of client retention through quality service
• Perform all other duties as assigned

Qualifications we look for:

• Education – Bachelor’s degree preferred
• Experience – 1‑2 years related experience or equivalent combination of education is acceptable; prefer experience in account management and employee benefits administration
• Licenses – Current state’s license in Life and Health insurance is required to be obtained within 90 days of employment; valid driver’s license is required for this role that will be traveling 50‑75% of the time
• Excellent interpersonal skills

Compensation and Benefits:

• Base salary range of $50,000‑$55,000 commensurate with experience
• Full Benefits – Medical, Dental, Vision, 401(k), Short Term Disability, Long Term Disability, Tuition Assistance
• 3 weeks of PTO in years 1‑5; five weeks of PTO in years 6+ with 7 paid holidays included every year
• Monthly Personal Reimbursement Programs available (cell phone and mileage)

Group Management Services is an Equal Opportunity Employer.