Retail Engagement Associate

Salary Range: $17.00 per hour

NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non‑negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Joining a new Wayfair store launch means being part of something special from Day 1. During the first several weeks, you will work alongside the team to help set up, organize, and prepare the store for opening, which will look different from your long‑term day‑to‑day responsibilities. This hands‑on, team‑first experience helps bring our store to life and sets us up for success once we open our doors to the community and our customers.

As a Retail Sales Associate
, you'll play a vital role in creating an inviting and inspiring experience for every Wayfair customer. You’ll actively support customers throughout their shopping journey, from answering questions and placing orders to handling returns and solving issues with empathy and precision. You’ll thrive in a proactive sales environment, building personalized connections, boosting store performance, and turning first‑time shoppers into loyal customers.

If you're passionate about delivering top‑tier service and love fast‑paced, collaborative work, this role offers a great opportunity to grow with a brand redefining the future of home retail.

• Engage and connect with customers:
  Build meaningful relationships by asking thoughtful questions to understand each customer's needs and style preferences.
• Demonstrate reliability:
  Show up ready to work, on time, every shift. Communicate proactively about any unexpected absences or challenges.
• Always be selling (ABS):
  Approach every customer as a new sales opportunity. Educate them on purchase options through POS systems, the Wayfair app, quotes, or online tools.
• Provide product expertise:
  Share tailored recommendations using your knowledge of Wayfair’s in‑store and endless‑aisle offerings.
• Support operational excellence:
  Help with carry‑outs, curbside pickups, cancellations, cart retrieval, and product returns while keeping the store clean and organized.
• Adapt to a fast‑paced environment:
  Stay agile and energized amid frequent product, promotion, and operational changes.
• Collaborate effectively:
  Contribute to store success through replenishment, backfills, floor sets, and sharing fresh ideas.
• Deliver exceptional service:
  Provide personalized support and proactive solutions that make Wayfair a go‑to shopping destination.
• Operate as “one team”:
  Support Wayfair’s total store goals by cross‑training across key store functions, including sales and back‑of‑house operations. Flex where needed to support customers, teammates, store needs, and peak business periods.

• Sales & service experience: 1+ year of experience in retail sales or customer‑facing roles. Experience in interior design or specialty sales is a plus.
• Open availability:
  Willingness to work nights, weekends, and holidays based on business needs.
• Technical proficiency:
  Comfortable using mobile devices, store apps, inventory tools, and POS systems.
• Core competencies:
  
  Strong sales instincts combined with great communication, organization, and relationship‑building skills.
• Time management & multitasking:
  Ability to juggle multiple customers or tasks at once while staying focused and accurate.

• Physical activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• Lifting ability:
  Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature flexibility:
  Comfortable in environments with varying temperature conditions.
• Noise…