Retail Cosmetics Sales Associate - Clinique, Polaris

Job Overview

As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.

You will serve as both an educator and a beauty expert – offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role.

You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

• Begin each day energized and ready to make an impact – greet teammates, ensure the sales floor is clean, organized, and ready for customers.
• Review sales goals, new arrivals, top‑selling items, and stay up to date on current trends and promotions.
• Focus on the customer – offer a warm welcome, make eye contact, and create friendly personal conversations to build repeat relationships.
• Maintain a shoppable space – keep the counter and sales floor tidy, refresh signage and pricing, and assist with merchandise moves as needed.
• Finish strong – share Loyalty Program benefits, ensure customers have everything they need, and end with a sincere thank‑you using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive for excellence – improve every day, achieve sales goals, and learn from each other to deliver individual and store results.

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating customers on product benefits and use.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Have at least one year of customer service or selling experience.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Continuous learning, leadership development, and volunteer opportunities are also available.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

This is a great time to join Macy's! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

• Eligible for performance‑based incentives/bonuses and sales commission.
• Benefits may include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.