Parts Counterperson

Parts Counterperson Duties/Responsibilities

• Answer inbound phone calls
• Assist walk-in customers from independent repair facilities, Govt and Municipal facilities as well as Fleet companies to understand customer needs, and provide solutions for those needs in a professional, accurate manner
• As a Parts Counterperson, you will be responsible for cultivating quality relationships with our current customer base, while continuously developing and creating new business opportunities with potential clients
• You will utilize our electronic parts catalogs as well as internet-based applications to meet customer needs
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order
• Receive payment from retail customers or obtains credit authorization

• Ability to work scheduled shifts of 10am-7pm M-F & some Saturdays.
• Willing to submit to drug screen and background check
• Strong communications skills
• Basic computer skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Valid driver's license and clean driving record

• High school diploma or equivalent.
• Previous automotive experience

• Prolonged periods of sitting at a desk and working on a computer
• Be able to lift at least 25 lbs
• Be able to bend at the waist to pick up inventory

• Medical, Dental, and Vision Insurance
• 401K Plan with employer matching
• Paid time off and vacation
  
  Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and Wellness Coaching
• Discounts on products and services
• Split Schedule
• Closed on Sunday