Customer Enthusiasm Ambassador

Company Description

For 44 years, Dave Gill Chevrolet has been serving Central Ohio from its facility located at 4700 East Broad Street in Columbus. Our highly professional family of automotive experts continuously strives to provide superior service to our valued customers. We are in the business of providing superior products, backed by equally superior service. Always on the lookout for the area's top talent, we are now actively recruiting an associate to fill this position.

If you are looking to further your career in a strong dealership with a truly exceptional facility, outstanding work culture, and exceptional growth potential, then we encourage you to review and apply to this career opportunity. Dave Gill Chevrolet is an equal opportunity employer and maintains a drug free environment.

Dave Gill Chevrolet is proud to have been named a Top Workplace in Columbus by Columbus CEO Magazine for 2025 and 2026. We were ranked among the Top 20 workplaces in the small business category. Dave Gill Chevrolet is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

About Us:

Dave Gill Chevrolet is a trusted and dynamic Chevrolet dealership known for delivering exceptional customer service, quality vehicles, and a commitment to making every customer’s experience special. We are dedicated to providing our customers with a seamless and enjoyable buying and servicing process, and we’re looking for an enthusiastic and motivated individual to join our team as a Salesperson/Customer Enthusiasm Ambassador in the service drive.

Position Overview:

As a Salesperson/Customer Enthusiasm Ambassador in the service drive, you will play a vital role in creating positive, lasting impressions for our customers. You will work closely with our service team to ensure that every customer interaction is met with energy, professionalism, and a solution-oriented attitude. Your primary responsibility will be to engage with customers who visit the service department, identify potential sales opportunities, and provide top-tier service that matches the level of excellence Dave Gill Chevrolet is known for.

This department has been statistically shown to be the highest volume source of sales for Dave Gill, which means your role is very vital to the dealership's success.

• Customer Engagement:
  Greet customers as they arrive in the service drive, provide a warm welcome, and create a positive first impression. Establish a rapport with customers to make them feel valued and appreciated.
• Sales Support:
  Identify potential sales opportunities from service customers, whether it’s a trade-in, lease, or new vehicle purchase. Provide customers with information about new and pre‑owned vehicle inventory and special promotions.
• Customer
  
  Education:
  
  Answer customer questions about vehicle features, financing options, and service offerings in a friendly, clear, and approachable manner. Assist customers with any inquiries they have about vehicle options that might meet their needs.
• Follow‑Up:
  After initial service visits, follow up with customers to ensure satisfaction, introduce new vehicle options that could meet their needs, and offer assistance with any questions related to their current or future purchases.
• Cross‑Department
  
  Collaboration:
  
  Collaborate with service advisors, sales, and finance teams to coordinate efforts and create a seamless experience for the customer, both in service and sales.
• Service to Sales Conversion:
  Use a consultative sales approach to identify customers interested in upgrading or replacing their vehicles. Track and record customer interactions to ensure sales opportunities are followed up in a timely manner.
• Customer Enthusiasm & Retention:
  Maintain a high level of enthusiasm and passion for the Dave Gill Chevrolet brand. Ensure customers leave the service drive feeling positive about their experience, whether they are there for maintenance or exploring vehicle options.
• Maintain Knowledge:
  Stay updated on vehicle models,…