SVP of Resident

Role Overview

• Lead The Merchant Club & Residence Experience
  • Lead the communication and promotion of The Merchant Club Residences through a refined luxury lifestyle lens focused on lifestyle and hospitality living. The Club Residences transcends traditional real estate to deliver friction‑free living and bespoke experiences within a modern private members’ social club designed to cultivate curiosity and enrich life.
  • Champion a lifestyle‑first philosophy in every prospect engagement — lead with The Merchant Club experience across how you live and use the club for Restoration, Exploration and Gathering.
  • Operate with confidence in a category of one — The Merchant Club Residences exists in a world without true competition. Share the design of how it’s different, amplifying what we are – positioning, product and lifestyle sell itself.
• Lead The Merchant Club Residence Team to build awareness, cultivate prospects and fill Resident Member Availability
  • Provide leadership and supervision over the Residential Team in curating and conducting tours through The Merchant Club & Residence Design Gallery, building a robust, well‑qualified pipeline of prospective members aligned with the Club's character and values.
  • Run process to attract, vet, and convert highly qualified prospects whose character, curiosity, and way of moving through the world are genuinely aligned with the community we are building — The Merchant Club.
  • Promote the distinct positioning of The Merchant Club and throughout The Club Residences as Columbus's preeminent platform for luxury lifestyle — built on the core pillars of Restoration, Exploration and Gathering.
• Lead Resident Member experience journey from identification, cultivation, onboarding and throughout the resident’s membership.
  • Cultivate an ongoing, curated, and engaged residential community through authentic relationship‑building and word-of-mouth within Columbus's most discerning networks — a community defined not by title or industry, but by character, curiosity, and how you treat the person next to you.
  • Collaborate closely with the Membership Experience Team to integrate hospitality-driven services and coordinated programming across the Club and Residence experience — ensuring the life of the Club is woven seamlessly into the way residents live.
  • Ensure that every touchpoint, from first introduction through daily residency, reflects The Merchant Club & Residence ethos of care, craft, and seamless luxury lifestyle delivery — thoughtfully composed around restoration, exploration, and gathering.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members, including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401(k), student loan repayment program, and a wide range of additional ancillary benefits.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.