Vaccine Customer Rep- lia, CA

Job Description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.

The VCR is the primary point of contact for a variety of customers within their assigned geography, including health care providers such as physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Within their geography the VCR will call upon clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with field-based employees such as the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, Region Medical Director, and other team members.

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, CDC, and professional society recommendations.
• Providing Company Vaccine management with updates on customer needs as it relates to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals.
• Providing customers with key insights by staying apprised of professional and health care environment knowledge through self-study, product workshops, conferences, and review of our Company’s promotional materials.
• Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate them on maximizing contract performance across the Company portfolio.
• Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
• Regularly monitoring their business performance against objectives using company-provided tools.
• Developing a territory-level business plan that focuses on improving immunization rates with assigned customers in accordance with our Company’s policies, standards, and ethics.
• Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

• Within select customer accounts, act as primary point of contact, meeting with key customers/personnel to understand their current practice structure, business model, and key influencers, and identifying business opportunities to support identified immunization needs.
• For select customer accounts, coordinate with our Company’s customer team to outline customer strategy for interactions/relationships aimed at improving immunization rates.

This territory covers Visalia, Hanford, Tulare, Porterville, Reedley, and surrounding areas. The ideal location to reside is within this territory. Travel varies based on candidate’s location within the geography.

• Bachelor’s Degree with 0‑3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience, which could include professional sales, marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

• Demonstrated aptitude to excel in current or previous educational or professional roles
• Ability to work both independently and within a team environment
• Strong organizational and time management skills
• Excellent interpersonal and communication skills

• Valid Driver's license

• Ability to convey technical concepts accurately and clearly
• Prior experience working in a technical/scientific field or healthcare environment
• Previous sales, account management, consultative, or customer service experience
• Experience developing and executing a plan for engaging customers and meeting customer needs
• Understand…