Renewal Manager; LATAM

Hi there, I'm Joshua Lipner, Manager of The Account Management Team ’re excited to share more about the Renewal Manager role and our team.

At Test Gorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do.

Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness.

After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most!

As our Renewal Manager, you'll play a critical role in protecting and growing Test Gorilla's existing revenue base. You will own the full commercial renewal lifecycle for a high-volume portfolio of accounts, ensuring every contract is renewed on time and at the right value. This is a quota-carrying role that blends commercial execution with customer empathy—you'll confidently navigate pricing negotiations, deploy proactive save plays to retain at-risk customers, and guide customers through the transition from legacy plans to our new usage-based pricing model.

You will use AI as a tool to improve the coverage of your book, working with tools like Claude and N8n to increase your ability to manage a book of customers in a high performing, fast-paced environment.

You'll work closely with our Customer Success and Support teams to ensure customers are realizing value well before renewal conversations begin. Using automation, CRM tools, and data-driven insights, you'll manage a large pipeline with precision and ensure nothing slips through the cracks. We're looking for someone with a bias for action who thrives in a fast-paced, commercial environment and is excited to join us on our AI journey—automating the repeatable and humanizing the exceptional.

In this role, your responsibilities will include but not limited to:

• Uphold Test Gorilla's behaviors and foster an inclusive, supportive culture.
• Collaborate effectively with global colleagues across teams and time zones.
• Manage the full renewal lifecycle for a high volume of accounts in the NAMER and LATAM Regions, ensuring timely and accurate execution of contracts from initial outreach through to signature.
• Drive credit adoption by guiding customers through the migration from legacy plans to our new usage-based pricing model, clearly articulating the value of the transition.
• Proactively identify churn risks using product usage data, support histories, and customer health signals, and deploy targeted save plays to retain customers.
• Spot upsell and expansion opportunities during the lifecycle and drive growth within your customer book through adoption of additional tools and features.
• Confidently lead commercial negotiations around pricing changes, annual uplifts, discounts, and credit-based conversations, ensuring win-win outcomes for the customer and Test Gorilla.
• Leverage automation, email cadences, and CRM tools to systematize workflows and manage a large renewal pipeline at scale without letting any renewal slip through the cracks.
• Maintain impeccable CRM hygiene and deliver accurate, data-driven revenue forecasts, providing clear visibility into retention rates and pipeline health.
• Partner cross-functionally with Customer Success and Support teams to ensure customers are seeing continuous value well before their renewal date approaches.

We’re looking for someone who:

• Is passionate about Test Gorilla's mission to help one billion people find their dream jobs.
• Has strong written and verbal communication skills in English and Spanish.
• Thrives in a fast-paced, remote-first environment.
• Experience in Renewals, Inside Sales, Customer Success or Account Management managing the actual renewal event (SaaS experience is highly preferred).
• Has a…