Customer Success Partner (Health Systems

Position

Customer Success Partner (Health Systems)

Location:

Columbus, OH

As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a dedicated, blended book of business across various Health System accounts. Your book includes a mix of complex enterprise systems, solid mid-tier accounts, and smaller emerging ones. You own the customer's full arc after implementation – from warm handoff through value realization to expansion – serving as a trusted advisor rather than a support queue.

Your role involves understanding each customer's business objectives – such as expanding patient access, converting online searches into booked appointments, keeping patients in-network, and maintaining accurate provider data – and translating the value of the Kyruus Connect platform into visible progress against those goals. You orchestrate operational roles, pull in specialists as needed, and focus on strategy, relationships, and value.

• Own the account arc and serve as the single strategic owner of the relationship from post‑implementation handoff through expansion.
• Deliver insight, not just reporting, by building a deep understanding of the product, each customer's composition, and their objectives and presenting compelling, customer‑specific stories of value and opportunity.
• Investigate the real need by looking past individual tickets to patterns that surface what customers actually need and turning that into proactive guidance.
• Lead executive engagement by running value reviews and QBRs with VP‑ and Director‑level stakeholders on a cadence that scales with account tier, translating data into clear narratives about ROI and next steps.
• Orchestrate the team by directing operational teammates and specialists on your accounts for a coordinated customer experience.
• Drive retention and health by proactively managing account health and running NPS/CSAT programs to protect retention and catch risk early.
• Fuel growth by surfacing expansion signals and proof points to the Sales Account Executive – narrating value and flagging opportunities rather than chasing quota.
• Be the voice of the customer by partnering with Product, Sales, and Implementation to influence the roadmap and improve the customer experience.

• At least 5 years in Customer Success, Account Management, or a high‑touch consultative role;
  SaaS or Healthcare IT (especially patient access, provider data, or digital scheduling) strongly preferred.
• Communication mastery: simplify complex concepts and present them persuasively to both operational users and executive leadership.
• Relationship focus: build rapport, earn trust, and navigate the organizational dynamics of a health system.
• Analytical ability: comfortably interpret product reporting, adoption data, and performance trends and turn them into value stories.
• Orchestration: coordinate cross‑functional resources to deliver a unified customer experience.
• Adaptability: manage a portfolio spanning enterprise to emerging accounts and adjust your approach to each customer's maturity.

Four‑year Bachelor’s Degree from college/university required.

5 years of experience.

The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk and to lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Rev Spring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.