SMB Customer Success Manager - Growth & Renewals
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-03
Listing for:
United States Digital Space LLC
Full Time
position Listed on 2026-08-03
Job specializations:
-
Sales
Customer Success Mgr./ CSM, Account Manager, Client Relationship Management
Job Description & How to Apply Below
Lyra is seeking a seasoned Customer Success Manager I to own and nurture relationships with SMB employer customers (500–1,500 lives). You will lead renewals, drive expansions, and deliver value through data-driven reviews, partnering across product, clinical, and marketing teams to ensure high adoption and satisfaction.
The role emphasizes organization, autonomy, and a growth mindset, with travel up to 10% and potential discretionary bonuses.
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