Contract Renewal Specialist

Our Opening and Your Responsibilities

The Service Contract Renewal Specialist is responsible for managing assigned existing customer contracts throughout the renewal cycle using multiple channels of communication to achieve high retention rates and deliver an elevated, personalized customer experience. This role confirms account and equipment information, discusses current service levels with customers to ensure they align with business needs, and, for specific preassigned contracts, incorporates sales conversations to expand iBase coverage and upsell certificate and contract levels.

The Specialist also modifies renewal quotes as needed and works to close renewal opportunities. Additional responsibilities will include:

• Managing assigned customer contracts through the renewal cycle to support retention and customer satisfaction
• Confirming account and equipment information and discussing current service levels with customers
• Handling customer escalations by coordinating with the appropriate stakeholders to resolve issues
• Meeting renewal, outreach, meeting, and upsell objectives for assigned contracts
• Using consultative selling skills to expand service coverage and modify renewal quotes as needed
• Conducting outbound renewal activities, managing inbound renewal calls, and maintaining accurate CRM documentation
• Generating cross-leads for additional products and services
• Ensuring compliance with ISO standards, MT operating policies, and service contract requirements

• Associate's degree preferred; equivalent work experience.
• 2+ years of experience in renewals, inside sales, customer service, or account management.
• Experience with outbound calling and customer retention.
• Strong CRM discipline and comfort working in structured processes.
• Excellent phone/email/virtual meeting communication skills.

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please .