Senior Sales Account Executive, BPO​/CX Solutions

We Don't Just Support Brands. We Scale Them.

In a crowded marketplace, Customer Experience (CX) has become the definitive competitive edge. Compass Experience Labs is a full-service BPO built for the innovators, the disruptors, and the fast-movers. We believe that when you listen to the customer, you unlock the data needed to dominate the market.

Our mission is to move CX from a back-office function to a boardroom priority. While our competitors focus on "handling volume," we focus on "gathering intelligence." We partner with growing brands across a wide range of industries to build world-class customer support, employee service, and IT infrastructures that don't just keep pace with growth — they drive it. If you believe that customer care is the ultimate strategic lever for business success, you belong here.

This is a hunter/closer seat for a self-driven sales professional who owns the full cycle end to end — from prospecting to signed deal. You'll build your own pipeline, run consultative sales conversations with prospects across multiple industries, and close new business. You carry a quota, you own your number, and you love the chase and the close.

You'll sell into a broad set of verticals — including financial services, food & beverage,, hospitality, healthcare, retail, and e-commerce — so curiosity and the ability to quickly learn a new industry's language are essential.

This is an individual contributor role. You won't manage a team — you'll manage a pipeline, and you'll be great 'll be instrumental in driving new revenue and directly contributing to the foundational growth of our client base.

Prospecting & lead generation. Actively and consistently source and qualify new leads across target industries via email, Linked In, and phone outreach.

Full sales-cycle management. Own the deal from initial contact through pitching services, negotiating terms, and closing.

Pipeline management. Maintain accurate, real-time data in our CRM (Hub Spot) to ensure precise forecasting and reporting.

Consultative selling. Diagnose each prospect's needs and lead a solution-based sell that shows how great customer care drives revenue, not just cost.

Product expertise. Develop deep knowledge of our BPO services — Customer Support, HR / Employee Support, and IT Help Desk — and articulate clear value propositions to prospects.

Multi-level navigation. Sell to multiple levels of an organization, from practitioners to directors to executive decision-makers.

Deal economics. Understand pricing and negotiate confidently to close profitable business.

Market and CX fluency. Follow trends across the industries you sell into, and stay current on customer service tools, platforms, and competitors.

Be a customer service champion. Articulate why exceptional CX belongs at the center of every business and can be a growth engine.

Sales operations support. Assist the broader sales team with data management, reporting, and maintaining the integrity of Hub Spot as needed.

Bachelor's degree in business, marketing, or a related field is highly preferred

5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization — ideally within the BPO / CX outsourcing industry

A true hunter's mindset — you self-source, you chase, and you close

Strong consultative sales skills; you determine a prospect's needs and connect them to outcomes

CRM proficiency: independently manage the full pipeline and report accurately in our CRM; hands‑on Hub Spot experience is highly preferred, with Apollo and Surfe also preferred

Comfort owning deal economics and leading price negotiations

Familiarity and comfort using AI tools (e.g., Claude, ChatGPT, Gemini) to…