Enterprise Manager; Temp

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us:
Optro is top-rated on  and Gartner Peer Insights.
At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and Info Sec platform by our customers.

This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

We are seeking a passionate and motivated Enterprise Renewals Manager (Temp) to join our dynamic Client Advisory Services team. This key individual contributor will play a vital role in maintaining market-leading retention rates and driving revenue growth. Our team is composed of individuals dedicated to customer loyalty and committed to bringing the right people together to secure and grow our revenue.

U.S.

-based (Remote) | 6-month term | Potential for full-time conversion

Preferably seeking candidates in Central or Eastern time zones.

* Although this role is fully remote, it will involve virtually supporting teams and customers mainly located in the Central or Eastern time zones. Therefore, we prefer candidates who are located in these time zones.

As an Enterprise Renewals Manager (Temp), you will focus on the closed-loop process of subscription renewals and the expansion of our current customer base. You will assist with quoting, revising, reporting, and closing renewal opportunities. Your expertise in forecasting retention rates and expansion, driving business processes, and managing heavy transaction workloads will be crucial in securing revenue and mitigating risks.

• Contract Planning:
  Develop and implement strategic renewal plans, initiate processes 6 months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals.
• Negotiation &
  
  Collaboration:
  
  Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes.
• Quoting and Documentation:
  Generate and deliver renewal quotes and order forms accurately and in a timely manner.
• Contract Execution:
  Manage coordination and execution of amendments and renewal documents.
• Forecasting & Communication:
  Provide accurate rolling 180 day forecasts, update Salesforce and forecasting system, and ensure clear, professional communication with customers.
• Feedback & Improvement:
  Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals.

• Proven track record (4+ years) in Enterprise SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations.
• Proficiency in advancing with various platforms (e.g., Salesforce, Boost Up, Mix Max, Outreach, Gong, etc.), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
• Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively.
• Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.
• Skill in…