Commercial Drug Testing Manager; East Territory

• Pay Range Includes Base;
  Commissions;
  Bonus :No
• Salary : $80-95k USD Annually - +BNS/COM USD Annually

Company Overview:

SCRAM Systems is a leading provider of alcohol, location, and drug testing monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring ® (SCRAM CAM ® ) bracelet, the Life Safer ® L250 Ignition Interlock device, Life Safer Intelligence Speed Assistance, and the Pharm Chek ® Drugs of Abuse Sweat Patch. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.
As a company, we are committed to continuing our tradition of reengineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation.

Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world class service.

Job Summary:

SCRAM Systems is seeking a Commercial Business Manager of Drug Testing Division, to support the Assigned US territories. This highly consultative role combines business development, strategic account management, technical expertise, and program development. The Commercial Manager works with organizations to understand their drug testing challenges, develop the appropriate approach, build competency, and guide implementation and continued program growth. The position is responsible for new business development as well as revenue retention, recovery, and expansion.

Duties/Responsibilities:

• Own the commercial performance of the assigned territory.
• Develop new business opportunities and strengthen and expand existing customer programs.
• Develop and maintain technical fluency in forensic drug testing science, including:
• Apply technical knowledge to assess customer drug testing objectives and current practices.
• Provide scientifically sound guidance and develop appropriate drug testing program approaches.
• Effectively communicate complex technical information to diverse stakeholders.
• Cultivate and maintain relationships with key decision makers.
• Guide customer program implementation and ongoing program success.
• Monitor utilization and revenue trends to identify opportunities for recovery and growth.
• Facilitate customer training, presentations, and product demonstrations.
• Represent Pharm Chek® at industry conferences, events, and other professional engagements.
• Collaborate with Customer Success, Operations, and Laboratory teams to support successful customer programs.
• Travel at 25% or more based on customer and business need
• Drug disposition and elimination.
• Biological specimen matrices.
• Detection windows.
• Analytical testing methodologies.
• Result interpretation.
• Strengths and limitations of different testing matrices.

Skills/Abilities:

• Prior forensic drug testing or toxicology experience is highly valued but not required.
• Demonstrate the technical aptitude and ability to quickly develop the technical fluency required for success in the role.
• Knowledge of community supervision, drug courts, and state and federal agencies is a plus.
• Knowledge of treatment programs is a plus.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Key Personal Attributes
:

The successful candidate will be self-directed and comfortable operating as both a technical resource and trusted advisor. This individual must be skilled at cultivating relationships, navigating complex organizations, influencing multiple stakeholders, managing competing priorities, and identifying opportunities to strengthen and grow customer programs. Integrity, sound judgment, accountability, adaptability, and a…