Commercial Dock & Door Service Technician

Overview

Description

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years.

Miner drives down the cost of warehousing and materials management operations, saving customers revenue and time by understanding their business, finding efficiencies, providing faster systems repairs and delivering preventative maintenance solutions. For more than 20 years, Miner has delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave customers more time to focus on their core business.

Job Summary

Our Dock & Door Technicians, a.k.a. “Service Professionals,” are the core of our preventative and emergency response services for customers. They troubleshoot, service, install, and repair industrial equipment of all shapes and sizes. The role involves on-the-road work, visiting varied sites such as commercial buildings, aircraft hangers, schools, fire/police departments, hospitals, and large warehouses. Service Professionals gain exposure to the inner workings of major operations in North America.

Prospective candidates should be able to answer yes to these questions:

If you answered yes, we invite you to keep reading and apply.

Room for Growth

The exciting aspect of being a Service Professional is that you can start where your current skills align with the level of work. Miner offers four levels of Service Professionals to help you gain, advance, or refine dock and door abilities.

• Apprentice Level (Level I) – best for candidates who love learning and training. Related-field experience is a plus; important is an understanding of mechanics and the ability to fix a variety of products.
• Service Professional Level (Level II) – ideal for candidates with at least one year of related-field experience and knowledge of basic electrical and hydraulic troubleshooting. Strong customer communication in the field is important.
• Senior Level (Level III) – experience in basic repairs in AED, Highspeed, or gate fields with proficiency in hydraulic and electrical troubleshooting. Typically requires 4 years in the field.
• Expert Level (Level IV) – masters of their craft, skilled in electrical and hydraulic troubleshooting with leadership skills and extensive knowledge in dock leveler and door repairs. Generally requires at least 8 years of experience.

We encourage you to apply regardless of level. If you know where your skills fit, call it out on your resume or application. If unsure, apply and let Miner guide you.

What You’ll Do

Service Professionals are responsible for hands-on customer care. They troubleshoot, service, inspect, install, and repair industrial equipment. There is paperwork involved; roles include maintaining work orders on paper and digitally. The role requires operating a vehicle regularly to visit different customer sites and contributes to safety and OSHA compliance for the company.

What We Look For

Qualified candidates should respond “Yes” to our core questions and possess the following skills in their toolbox:

• 2–4 years of relevant experience; we value execution, quality, and impact for Miner customers.
• Ability to repair industrial facilities, including doors, loading docks, and dock-levelers.
• Willingness to learn welding, steel fabrication, and electrical; hydraulic and pneumatics experience is a plus—highlight it in your submission.
• Ability to take direction and work independently while on the road for long hours.
• Strong communication, problem-solving, and analytical skills; ability to think through complex…