Windows and Doors Field Service Technician

Company Description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands' broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America.

Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at

Job Description

ABOUT

THE ROLE

The Field Service Technician 1 is responsible for performing on-site repairs, inspections, and maintenance of building products while ensuring safety, quality, and excellent customer service. This role provides hands-on experience in field operations, process adherence, and customer interaction, with opportunities to develop technical skills, problem-solving abilities, and industry knowledge. The ideal candidate is detail-oriented, physically capable, and committed to delivering reliable service in a fast-paced, customer-focused environment.

WHAT YOU'LL DO

* Field Repairs & Adjustments:
Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections.

* Product Evaluations & Inspections:
Conduct on-site evaluations to assess product performance and identify repair needs.

* Safety & Compliance:
Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits.

* Vehicle Operation & Maintenance:
Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability.

* Inventory Management:
Manage tools and supplies inventory to maintain proper stock and organization.

* Customer Service & Communication:
Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction.

* Travel:
Travel within assigned territory daily; overnight travel may be required depending on territory.

SKILLS & QUALIFICATIONS

* Strong verbal and written communication skills.

* Detail-oriented with the ability to complete precise repairs and inspections.

* Excellent customer service skills to build trust and ensure repeat business.

* Physical stamina and dexterity; ability to lift and carry up to 50 lbs consistently, climb ladders, and work at heights.

* Ability to prioritize tasks and manage time effectively.

* Team-oriented, adaptable, and committed to safety and quality.

WHAT YOU'LL NEED

* Education:

High School Diploma or equivalent required.

* License:
Valid driver's license with ability to successfully clear an MVR check.

* Experience:

* 1-2 years of general construction or building material installation experience preferred.

* 1-2 years of fenestration manufacturing or installation experience preferred.

* Technical

Skills:

* Basic computer skills (Outlook & CRM).

* Proficiency with hand and power tools.

Qualifications

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time
* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

* Full-time is defined as regularly working 30+ hours per week.

Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

"The total target compensation for this role is $22/hour. All full-time positions come with comprehensive benefits starting on day 1, including medical, dental, vision coverage, 401k, and PTO. Your recruiter will provide more details on the specific salary range for your preferred location during the hiring process. Full-time is defined as regularly working 30+ hours per week."

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time
* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs,…