Service Technician

Meet Leaf Home. We turn complex home improvement projects and endless to‑dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end‑to‑end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct‑to‑consumer full‑service provider of branded home services and products.

Our products, including the patented Leaf Filter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

• Industry‑best compensation packages
• Competitive health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On‑demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as Vet Connect, DEI Committee, Women’s Committee

The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems at customers’ homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs, annual maintenance, inspections, etc.

• Perform service on Leaf Home systems at customers’ homes based on logged service tickets and onsite inspection. Services may include annual maintenance, testing, troubleshooting, basic plumbing repairs, reinstallation of systems, removal of old units, etc.
• Document, schedule, and close services performed in the service ticket system accurately and in a timely manner.
• Proactively engage with customers to provide an outstanding customer service experience.
• Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures.

High school diploma or equivalent.

2–4 years of experience in basic remodeling, construction, or a related field.

Functioning Tools Are Required To Perform Job Duties.

• Valid driver’s license.
• Reliable truck, van, or large SUV.
• Functioning laptop, smartphone.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Based on role specifics – must be comfortable working at heights.

• Uses basic problem‑solving and subject matter understanding to perform tasks under supervision.

Occasional overnight travel is required (1–10%).

Overtime hours may be required based on business needs.

Weekend and/or evening hours may be required.

• Standing – Constantly (67–100%)
• Walking – Constantly (67–100%)
• Sitting – Rarely (1–10%)
• Driving a car/van/truck – Frequently (34–66%)
• Reaching with hands and arms – Constantly (67–100%)
• Typing – Occasionally (11–33%)
• Using hands to touch/manipulate/handle – Constantly (67–100%)
• Climbing and/or balancing – Occasionally (11–33%)
• Working at heights – Frequently (34–66%)
• Stooping, kneeling, or crouching – Frequently (34–66%)
• Talking and/or listening – Occasionally (11–33%)
• Using foot controls – Never (0%)
• Twisting of the body – Constantly (67–100%)
• Twisting of the wrist/arm – Constantly (67–100%)
• Lifting < 10 pounds – Constantly (67–100%)
• Lifting between 10 to 25 pounds – Frequently (34–66%)
• Lifting between 25 to 50 pounds – Frequently (34–66%)
• Lifting between 50 to 75 pounds – Frequently (34–66%)
• Lifting over 75 pounds – Rarely (1–10%)
• Exposure to extreme heat or cold – Constantly (67–100%)
• Exposure to loud noise – Constantly (67–100%)

This job description is not meant to be an all‑inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and…