Field Service Representative - Power Distribution​/Electrical

Overview

Schneider’s Field Service Representatives collaborate with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party equipment in varied dynamic environments. The role is site‑based with occasional non‑standard hours, 40‑hour guarantee plus overtime, and most work occurs at customer sites within the U.S. Services business, focusing on equipment supporting power distribution and critical power infrastructure.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines.
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power and various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS systems (Uninterruptible Power Supply), power distribution, switch gear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience.
• Must possess good safety practices and adhere to the company’s safety procedures/policies (lock‑out, tag‑out, compliance with safety programs, and completion of safety related trainings on time).
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA‑70E or OSHA experience preferred.
• Safe driving and vehicle operations skills.
• Skilled at utilizing test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and operation manuals.
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small confined spaces.
• English proficiency required to communicate with customers and team members.
• Proficient in basic computer skills and systems including Microsoft Office:
  Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. After each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package that includes flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks, service anniversary recognition programs, 15 days of paid time off per year (pro‑rated in the first year), opportunity to purchase company stock (eligibility depends on start date), and other benefits.

For this U.S. based position, the expected compensation range is $68,000 – $102,000 per year, which includes base pay and short‑term incentive.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.