Commercial Service Technician

Position Summary

Under minimal supervision, performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer.

• Perform commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns.
• Complete routine maintenance and equipment cleaning as required.
• Delivery and removal of parts and equipment needed to complete service work.
• Use handheld device to record all required information on customer calls; complete all forms and paperwork accurately.
• Collect payment from customer.
• Communicate with dispatch to provide accurate status reports.
• Promote products and services to the customer and provide sales leads to Sales and Service Coordinator.
• Ensure company property, vehicles, and tools are used, maintained, and accounted for.
• Represent the company professionally, honestly, and ethically in all business matters.
• Follow standard procedures and ensure the vehicle is properly stocked; return defective warranty parts and replenish stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain regular, reliable attendance.

• Report unsafe acts, conditions, and hazards to supervisor immediately.
• Report contravention of legislation, policy, procedure, or program to supervisor immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed.
• Never remove or render ineffective safety guards, devices, or clothing.
• Comply with general rules as prescribed by company programs and procedures.
• Operate devices or equipment as prescribed.
• Participate in safety initiatives, teams, or committees.
• Report all injuries or incidents immediately.
• Provide input on developing safety initiatives and plans.
• Not perform actions that endanger safety or well‑being of others.
• Not engage in pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable mandatory requirements.

• High school diploma or GED; additional training and 5+ years HVAC experience with technical training certification.
• Valid licensing or certification as required by local regulations (federal, state, provincial, or local).
• EPA and safety certifications required.
• Proficient in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Mechanical aptitude and ability to operate necessary tools and equipment.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems.
• Ability to start up, balance airflow, align belts and pulleys with little to no supervision.
• Ability to install basic duct fittings and repair electronic air cleaners, refrigeration systems, hot water systems, steam boilers, humidifiers, etc.
• Effective communication skills with customers.
• Time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces; lift up to 75 lbs; carry up to 50 lbs.
• Vision: natural or corrected for close, distance, peripheral, and normal depth perception.
• Ability to work in hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, congested areas.
• Ability to climb 30‑lb tool belt rated ladders and lift 300 lb load capacity rated ladders.

Annual compensation range: $60,000 – $76,500.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talenta