Service Foreman - Lead Diesel Technician​/Mechanic

Overview

CSM Kenworth in Columbus is seeking a Service Foreman - Lead Diesel Technician/Mechanic. The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. This is a great opportunity to join a high performing team within a growing and successful dealer group!

• Ensure that all service phone calls are handled professionally and expediently
• Coordinate service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians
• Supervise all assigned service technicians
• Coordinate department activities between service department, parts department and service customer
• Facilitate effective communication between internal and external customers, vendors and business contacts

• Assess incoming service department jobs, make initial repair diagnosis and create customer repair orders following company procedures to include obtaining customer signature on form
• Update and close computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Manage available billing hours by planning and effectively delegating work load to qualified and available service technicians
• Provide leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
• Show a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
• Evaluate all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Inform service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
• Establish and ensure adherence to maintenance schedule for service facility and shop equipment
• Communicate with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
• Assist service technicians in the service shop as needed
• Ensure an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials

• Formal technical school graduate certificate/degree (or equivalent work experience)
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
• Effective written and verbal communication skills
• Ability to obtain a Commercial Driver's License (CDL)
• Familiarity with both DOS and Windows based computer programs
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
• The ability to work under pressure while prioritizing and processing several tasks simultaneously
• Ability to work an 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis

Excellent benefits offered.