Field Service Technician

Field Service Technician Job Description

The Field Service Technician role is a hands‑on position that combines technical problem‑solving with strong communication and customer service. You will travel to customer sites to install, maintain, and repair equipment, working both independently and as part of a team to ensure reliable operation and high customer satisfaction.

• Travel to customer locations to perform installation, maintenance, and repair service work on assigned equipment.
• Provide accurate and timely documentation, including monthly expense reports, daily service call reports, weekly inventory tracking, and detailed field service reports.
• Maintain thorough records of all service visits, clearly noting technical issues encountered and corrective actions taken.
• Prioritize workload in coordination with leadership to support an efficient and cost‑effective preventative maintenance schedule.
• Independently execute assigned tasks while adhering to established procedures, safety guidelines, and quality standards.
• Troubleshoot and resolve technical issues related to plumbing, electrical, mechanical, and PLC devices, using effective problem‑solving skills.
• Address customer concerns and technical questions promptly and professionally, ensuring issues are resolved to the customer’s satisfaction.
• Work a typical schedule of Monday through Friday, 7:30 a.m. to 4:00 p.m., with flexibility to respond to emergency service calls as directed, which may occasionally occur at night, on weekends, or on holidays.
• Build and maintain strong relationships with customer personnel by providing courteous, professional, and reliable service.
• Provide customer training on equipment and products as needed, ensuring users understand proper operation and basic troubleshooting.
• Assist at other locations or customer sites as required based on business needs, demonstrating flexibility and teamwork.

• Technical aptitude in plumbing systems, including installation, maintenance, and basic troubleshooting.
• Technical aptitude in electrical systems, with the ability to diagnose and resolve electrical issues safely.
• Mechanical aptitude, including familiarity with mechanical maintenance and repair practices.
• Experience or aptitude with PLC (Programmable Logic Controller) devices and related control systems.
• Strong troubleshooting skills with the ability to identify root causes and implement effective solutions.
• Strong organizational and time‑management skills to manage multiple service calls, documentation, and travel schedules.
• Proficiency with Microsoft Outlook, Word, and Excel for communication, reporting, and record‑keeping.
• Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
• Self‑motivation and the ability to work independently with minimal supervision while remaining accountable for results.
• High school diploma or GED.
• 0–2 years of related experience.
• Valid driver’s license with an acceptable driving record.

• Prior experience in a field service, maintenance, or technical support role is preferred but not required.
• Experience working with plumbing, electrical, mechanical, or PLC‑based equipment in an industrial or commercial environment is beneficial.
• Comfort with maintaining detailed service records and completing administrative tasks accurately and on time.
• Ability to adapt to changing schedules, customer needs, and business priorities.
• Capacity to learn new technologies, equipment, and software tools as needed.
• Strong customer service orientation and a commitment to delivering high‑quality work.

You will join a team that values reliability, professionalism, and continuous learning in a dynamic field environment. The role offers variety in day‑to‑day work, exposure to a wide range of technologies, and opportunities to build strong technical and customer‑facing skills. You will have the chance to develop your career in a setting that encourages independence, problem‑solving, and collaboration, while supporting a healthy work‑life balance through a structured core schedule with additional compensation opportunities for…