Lead Telecom Technician

Lead Telecom Technician

Position at Triage Partners, LLC

Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel.

Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world.

The Lead Telecommunications Technician serves as the primary field resource supporting Installation & Repair (I&R) technicians while ensuring exceptional service, quality workmanship, and operational efficiency. This role acts as a liaison between field technicians, customers, and provider representatives, providing technical guidance, resolving escalations, conducting quality assurance inspections, and overseeing warehouse operations. The ideal candidate is a hands-on leader with strong telecommunications expertise, excellent communication skills, and a commitment to safety, quality, and customer satisfaction.

As a member of our team, you must be:

• Quality-driven – Trusted resources, providing quality services without question.
• Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
• Innovative – Providing solutions and critical thinking, with an innovative approach.

Responsibilities:

• Provide day-to-day leadership, support, and mentorship to I&R technicians in the field.
• Serve as the primary point of contact between field technicians, customers, and provider representatives.
• Assist technicians with troubleshooting complex installation, repair, and service-related issues.
• Conduct field quality assurance (QA) inspections to ensure compliance with company and provider standards.
• Monitor technician performance and provide coaching to improve quality, productivity, and customer experience.
• Respond to customer concerns and service escalations in a professional and timely manner.
• Coordinate with provider representatives regarding service issues, project updates, and quality expectations.
• Ensure all installations, repairs, and maintenance activities are completed safely and according to specifications.
• Manage warehouse operations, including inventory control, material distribution, equipment tracking, and stock replenishment.
• Maintain accurate inventory records and ensure technicians have the necessary tools and materials to perform their work.
• Perform periodic audits of warehouse inventory, vehicles, and field equipment.
• Assist with onboarding and training new technicians on company procedures, provider requirements, and best practices.
• Support scheduling and workforce coordination to ensure service commitments are met.
• Complete required reports, documentation, and quality tracking metrics accurately and on time.
• Promote a culture of safety, accountability, and continuous improvement.

Qualifications:

• High school diploma or GED required.
• Minimum of 3 years of telecommunications Installation & Repair (I&R) experience preferred.
• Previous experience in a lead, supervisory, or mentoring role preferred.
• Strong understanding of fiber optic, broadband, and telecommunications installation and repair practices.
• Experience working directly with customers and service providers.
• Knowledge of inventory management and warehouse operations.
• Valid driver's license with a clean driving record.
• Ability to pass required background check and drug screening.
• Ability to work flexible schedules, including occasional evenings, weekends, and on-call support as needed.

Skills and Abilities:

• Strong leadership and team development skills.
• Excellent verbal and written communication abilities.
• Proven customer service and conflict resolution skills.
• Ability to effectively communicate with technicians, customers, and provider representatives.
• Strong troubleshooting and problem-solving capabilities.
• Detail-oriented with a focus…