Territory Support Specialist - Cincinnati

The Technical Support Specialist provides technical service, customer support, and sales support for assigned customers and Territory Managers.

Essential Responsibilities

Technical Service & Customer Support

• Troubleshoot and repair mechanical, electrical, and electronic equipment and control panels at customer facilities.
• Perform commissioning, startup, shutdown, preventive maintenance, warranty repairs, emergency service, and process troubleshooting on company equipment.
• Plan and perform work requiring knowledge of electrical and mechanical theories, principles, specifications, materials, and industrial equipment applications.
• Install, startup, and shut down equipment in accordance with company safety standards, customer procedures, and OSHA requirements.
• Conduct trial test runs to verify equipment performance, efficiency, and quality standards.
• Document all equipment serviced, work performed, and parts utilized to support service reporting and customer invoicing.
• Advise customer operators and maintenance personnel on safe operating procedures and equipment maintenance practices.
• Communicate potential mechanical, electrical, or operational issues to both customer personnel and company management.
• Recommend preventive maintenance plans and equipment improvements to customers.
• Assist customer maintenance personnel with troubleshooting procedures and technical support.
• Train customer operators, maintenance teams, and supervisory personnel on equipment operation and maintenance procedures.

Sales & Territory Support

• Support the assigned Territory Manager with technical sales activities and customer relationship management.
• Assist in identifying equipment upgrade opportunities, replacement needs, and additional service offerings.
• Provide technical product knowledge and application support during customer discussions and site visits.
• Support trade shows, customer demonstrations, and product presentations as needed.
• Maintain strong customer relationships through responsive communication and professional service support.
• Communicate customer feedback, market information, and sales opportunities to the Territory Manager.

Minimum Qualifications

• Preferred:
  Associate degree (A.S.) with a mechanical or electrical focus, or technical/vocational training with strong mechanical and electrical aptitude.
• Experience troubleshooting industrial mechanical and electrical systems preferred.
• Strong understanding of industrial equipment, controls, and maintenance procedures.
• Ability to read and interpret electrical schematics, technical manuals, and mechanical drawings.
• Experience with sewer/draining cleaning, plumbing and required equipment is strongly preferred.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Ability to manage travel expenses and operating costs effectively.

Physical & Travel Requirements

• Ability to lift heavy items and perform physically demanding tasks including climbing, standing, bending, and operating tools and equipment.
• Ability to work in varying environmental conditions including heat, cold, and industrial environments with exposure to hazardous conditions.
• Willingness and ability to travel 50 - 75%, including air travel.
• Valid driver's license required.

What We Offer:

• A comprehensive Benefits Package that includes:
• Medical/ Dental/Vision-with HSA (company provides yearly funding).
• Individual or Family Plans are available at affordable bi-weekly rates.
• Paid maternity and paternal leave.
• Company paid long & short-term disability,
• 401K with competitive company match.
• PTO & Tuition reimbursement.
• Company Paid Life Insurance.

Spartan Tool has been manufacturing sewer and drain cleaning equipment for professional users since 1943. At Spartan Tool, we pride ourselves on producing innovative plumbing machine tools and other products that solve the problems of the drain cleaning market. We focus on safe operation, customer service, and equipment that pays back dividends over years - even decades - of operation.

Assembled at our manufacturing plant in Niles, Michigan, Spartan products are engineered for extraordinary durability, reliability, and ease of use. Spartan Tool is part of the Industrial Technologies Group and wholly owned by The Heico Companies, LLC.

Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.

These four core operations are organized into groups:
Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis,…