Commercial HVAC Service Technician IV

Welcome!

Serve as a senior technical expert responsible for diagnosing, repairing, and maintaining complex commercial HVAC systems. You'll tackle challenging service issues, provide exceptional customer support, mentor fellow technicians, and assist with field leadership activities such as work planning, audits, and jobsite oversight.

This role is perfect for highly skilled HVAC professionals who enjoy solving complex problems, sharing their expertise, and leading by example.

What Do We Offer You as an Engineering Excellence Employee?

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities

Paid Time Off and Company Holiday Pay Medical, Dental, and Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions

Life Insurance and disability insurance options

Supplemental benefit programs

World Class Training opportunities through our Experts University Career Development opportunities

Key Responsibilities:

Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer.

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.

May be responsible for completing material requisition forms and related administrative activities.

Assists the Field Supervisor or management with site supervision, planning, and estimating

Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction

Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned

Performs similar/other duties as needed or assigned

Health & Safety

Roles and Responsibilities:

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
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