Senior Field Service Representative

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. This role is located out of Worthington, OH.

The expected annual salary range for this role is $84,000 - $123,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

• Successfully complete and maintain compliance with Eaton’s safety program and policy; includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (Use the "Apply for this Job" box below). qualification and comply with all DOT regulatory requirements, if required
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Performs physically demanding tasks, including standing, walking, stooping, squatting, kneeling, and reaching above, to, and below shoulder level, lifting, carrying, pushing, pulling, and using hands to handle and feel; frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull > 50 pounds with assistance; may be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poor lighting, ventilation, dust, or be exposed to high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explains technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered, candidates within 50-mile radius considered; active‑Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver’s license