Service Technician

This is the entry level positioning within the Service Technician job family. This position includes a progression to Service Technician 2 after two years and the completion of necessary training and Operator Qualifications (OQs).

Installs and removes gas meters, meter settings, and regulators; inspects and tests service and house lines for leaks. Uses test instruments as required to install, service, and adjust all gas appliances. Investigates gas service inquiries, such as no gas, leaks, gas odor, blowing gas, fires, explosions, and high bills. Advises plumbers, contractors, and prospective customers on service and house line installations.

Will turn gas on/off for customers. Collects delinquent bills; reads meters; locates, cleans and repairs curb boxes. Uses pressure gauges to test for line leaks and gas detection instruments to locate leaks.

For Position High School Diploma

• Must have the ability to understand and apply mechanical principles and demonstrated skills in the use of hand tools.
• Must have strong interpersonal skills and demonstrated success in providing extraordinary customer service, particularly in situations where tact and diplomacy are needed.
• Must be detail-oriented and able to follow through on assignments with little or no direct supervision.
• Must be able to prepare legible, complete, and accurate orders.
• Must be able to understand oral and written communications.
• Must have a valid driver's license and a safe driving record.
• Must be able to pass applicable service physical capability assessments.

Job requires working in all weather conditions. All positions must be able to respond to emergency calls and work scheduled and nonscheduled overtime. All positions are subject to applicable DOT (Department of Transportation) Anti-Drug and Alcohol Misuse Prevention Plan (AMPP) regulations. Successful candidates hired into Service responsible positions must complete Service Dept. training program and be able to pass all Service Technician testing within 12 months.

Successful candidates must pass pre‑employment Attitude Assessment, Aptitude Testing, Physical Capability Assessment, Drug Screen, MVR (Motor Vehicle Record) screen and Background report. Candidate that do not meet any of these requirements will be removed from the process and notified when they are eligible to reapply. Successful candidates must abide by area specific living requirements.

For Position Experience in the plumbing trade with natural gas experience and current OQ (Operator Qualification) plumbing qualifications preferred Experience reading/interpreting gauges and dials.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners. We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part…