Information and Referral Specialist

Information and Referral Specialist

Full Time | Monday - Friday | 8:30am - 5pm

Pay Rate of $15.51/hr

Lutheran Social Services of Central Ohio is currently seeking an Information and Referral Specialist for LSS 2-1-1, Information & Referral Services in Central Ohio. LSS 2-1-1 connects Franklin County residents with comprehensive and up-to-date information about social, health and government services.

The ideal candidate will share Our Mission:
Creating a better world by serving people in need.

• Demonstrates excellent customer service skills when answering inquiries from the public.
• Handles inbound calls in a timely manner.
• Use written and verbal communication skills to accurately report issues.
• Assess caller needs quickly, accurately, and with high emotional intelligence.
• Perform database queries and evaluate the relevance and effectiveness of results for addressing caller concerns.
• Complete data entries with high accuracy.
• Liaise with external partners, as appropriate, to aid response to caller needs.
• Maintain strict confidentiality and information security.
• Ability to resolve individual and family crises.
• Performs duties consistent with professional standards and protocols governing general Information & Referral and/or Specialized Intake.
• Prepares two (2) case narratives a year.
• Performs other duties as may be required to fulfill responsibilities of this position.

• High school diploma or equivalent.
• 2 years' customer service, call center or other related experience.
• Achieves AIRS certification within 12 months of hire.
• Current, valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards.

• Health insurance with 4-plan options.
• Tuition Reimbursement Program.
• 403(b) retirement plan with employer matched savings.
• Dental and Vision insurance.
• Medical and Childcare Flexible Spending (FSA).
• Health Savings Account.
• PTO and 12 Paid Holidays.
• Opportunity to make a positive impact on individuals & the community.

Lutheran Social Services serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing
. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.