Human Services Manager

Organization

Department of Children and Youth

Agency Contact:
Ashley.

(Use the "Apply for this Job" box below).

Children&Youth N. High Complex, 246 North High Street, Columbus 43215, United States of America, Ohio, Franklin County, Columbus

Human Services Manager (260004IZ). This is a field position where the majority of time is spent traveling to conduct inspections, monitoring, training, technical assistance, site visits, interviews, record review, and data collection. Frequent travel within assigned regions in Ohio, including overnight stays, is required. Candidates must provide their own transportation or have a valid driver’s license to operate a state vehicle.

• Lead statewide monitoring and quality improvement efforts, overseeing Children’s Services Quality Assurance and Continuous Quality Improvement programs and ensuring compliance with state and federal rules.
• Develop and interpret policy, analyze laws and regulations, and collaborate on program policies, procedures, goals, and operating guidelines.
• Provide technical assistance to PCSA staff, Title IV‑E Courts, and DCY staff to strengthen local practice and improve outcomes for children and families.
• Guide operational strategy by designing statewide implementation plans, evaluating current practices, and recommending improvements.
• Represent the bureau statewide by attending conferences, briefings, and trainings; drafting speeches and position papers; and responding to inquiries from government officials and partner agencies.
• Produce comprehensive reports summarizing monitoring results, program performance, and recommendations.
• Supervise assigned staff: set goals, assign work, review performance, coach, approve leave, recommend hires or disciplinary actions, and run staff meetings.

• Attend meetings, trainings, and travel statewide as needed.
• Use a computer daily to prepare reports, correspondence, and documentation.
• Maintain logs, files, and program records.
• Take on other duties supporting the bureau’s mission and statewide child welfare efforts.

Starting salary is step 1 of the salary range. New hires advance to the next step after 6 months and annually thereafter. Cost‑of‑living increases may be awarded annually, and longevity supplements begin after 5 years.

• 72 months experience in researching, developing, or implementing policies related to social services, health services, public policy, or a comparable field; and 12 months experience in delivering human services in a governmental, community, or private human services agency.
• Or completion of an undergraduate core program in social or behavioral science; 48 months policy experience; 12 months human services delivery experience.
• Or completion of a graduate core program in social or behavioral science; 36 months policy experience; 12 months human services delivery experience.

Human Services

• Medical coverage
• Free dental, vision, and basic life insurance premiums after eligibility period
• Paid time off: vacation, personal, sick leave, and 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities (employee development funds, public service loan forgiveness, and more)

• Travel required as needed; must provide own transportation or have a valid driver’s license to operate a state vehicle.
• Background check required; criminal convictions may not preclude consideration.
• Ohio is a Disability Inclusion State and is committed to reasonable accommodations in accordance with the ADA.
• Ohio is a drug‑free workplace prohibiting recreational marijuana. Position may be subject to additional restrictions under Ohio Drug‑Free Workplace Policy (HR‑39).
• The Ohio Department of Children and Youth does not provide employment‑based visa sponsorship.