Case Manager, APS

Classification Purpose

The primary purpose of the Case Manager, Adult Protective Services (APS) classification is to respond and investigate community referrals regarding older adults suspected of being abused, neglected, and/or exploited and to formulate and implement plans of care in accordance with adult protective service statutes, agency guidelines, and protocols in the Ohio Revised Code (ORC).

• Investigate reports of elder abuse, conduct multiple visits in the community, assess and determine each client's mental and physical status and capacity.
• Demonstrate knowledge of ORC rules and regulations; conduct investigative interviews.
• Assess client's support systems, both formal and informal; make findings and decisions based on facts.
• Collect, analyze, and photograph physical and documentary evidence.
• Develop, implement, and monitor case plans to eliminate or reduce danger or substantial risk of danger; develop immediate plan to protect client if in crisis.
• Refer client to community resources and services, advocate, negotiate, and coordinate services for clients.
• Plan and implement alternative living arrangements for clients when needed; attend case plans with other involved professionals.
• Deescalate and diffuse hostile, resistant, and unstable persons; work with clients and others who have mental health issues.
• Collaborate with others; participate in local multidisciplinary teams.
• Organize detailed financial transactions; assist clients with paying bills as needed.
• Document accurate case records of assessments, case activities, and case plans; write summaries, reports, letters, and other related correspondence.
• Answer intake and weekend hotline calls for reports of abuse, neglect, and exploitation; respond by making visits if needed.
• Gather information for state statistics with demographic statistics.
• Prepare materials for filing documents, testifying at court hearings; prepare clients and others for testimony.
• Determine need for and obtain restraining orders and twenty-four hour emergency orders; coordinate with peace officers for emergency orders.
• Identify community awareness needs; deliver training or presentations on abuse prevention to financial institutions, community, professionals, regulatory and law enforcement, or available resources.
• Orient and train new adult protective service staff, students; participate in academic studies and publications; attend workshops for continuing education and keep current with practices.

Bachelor's degree in social work or related field with one year of social work or related experience; or any equivalent combination of training and experience.

• Must maintain a valid Ohio driver’s license.

None required.

• Extensive health benefits for all full-time permanent employees.
• Life insurance coverage for all permanent employees.
• Guaranteed 10 paid holidays every year.
• A 14 percent employer contribution to your OPERS pension plan.
• Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.

See more information regarding our benefits we provide at (Use the "Apply for this Job" box below)./