Camp and Events Specialist

Purpose

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Assists with responsibilities associated with camp and event-related programs. Provides support to Metro Parks' education initiative and outdoor adventure team.

Example of Duties

Works with Camp and Events Supervisor to plan, implement, and operate youth camps, festivals, community events, overnight and weekend programming, and park special events, etc.

Assists in the design, development, implementation, and management of a comprehensive camp program for all ages with special focus on youth day camps. Uses a computer and Microsoft Office, web-based programs, and email in camp planning and projects. May function as a Camp Counselor as needed.

Assists in managing the overall operation of camps including; marketing, distribution, postings, registration, payments, scholarships, facilities usage, and evaluations. Ensures safety of all participants and adherence to all applicable laws, policies and procedures.

Assists with onboarding, training and development of camp staff.

Manages the daily operations of camps including; scheduling, staffing, programming, purchasing, and customer service.

Manages the camp email account with accurate and timely responses.

Provides support and guidance to camp counselors, camp families, and other staff as needed. Acts as the first point of contact for counselors and customers.

Assists with Metro Parks' education initiatives and the outdoor adventure team; presents environmental interpretation, environmental education and outdoor education programs.

Ensures the safety of campers at all times, keeps camp areas clean, and demonstrates a concern for the environment.

Provides exceptional customer service and goes above and beyond the expectations of the public to create a positive experience for all. Responds to customer inquiries; tactfully solves problems and resolves customer complaints.

Prepares and maintains written reports, records, articles and related documents. Prepares and ensures timely submission of information for Metro Parks' program schedule.

Coordinates community and special events in conjunction with parks and operations personnel, assisting with customer service, scheduling, staffing, and design of materials.

Creates and executes processes and procedures to exceed visitor expectations and to deliver high quality camp and special event services.

Adheres to all applicable laws, policies and procedures. Maintains good working relationships with employees, the public, parents of campers and campers.

Performs special projects and other duties as assigned.

Qualifications

Education/Experience

Possession of a high school diploma or G.E.D. and at least 1 year with program management experience. Additional education and/or experience in parks and recreation administration, general education, environmental/outdoor education, recreation, or related field required.

Experience with youth camps and event planning preferred. Excellent organizational, planning, communication, interpersonal, and public relations skills required. Exceptional customer service skills required. Demonstrated enthusiasm for working with children of all ages required. Demonstrated experience in the use of computer, Microsoft Office, web-based programs and email required. Desire for growth within the organization is a plus.

Must be at least 21 years of age.

Language Skills

Ability to communicate verbally and in writing with coworkers, supervisors, children, parents, the general public; ability to prepare meaningful, concise, and accurate reports; ability to give presentations. Ability to explain technical park information in everyday language with customers. Ability to recognize and understand non-verbal symbols and cues. Communication occurs daily.

Attendance

Being present at work is an essential function of the position.

Team-Oriented

Works on a team. Outstanding customer service, communications and interpersonal skills.

Computer/Software Skills

Demonstrated experience using computers, web-based programs, email, social media venues, and Microsoft Office products.

Mathematical Skills

Ability to deal with non-verbal symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections.

Reasoning Ability

Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to proofread materials, recognize errors and make corrections; ability to gather, collate and classify information about data, people, and things. Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making.

Licenses, Registrations

Possession of a valid Ohio driver's license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving…