Customer Service Manager IN-OFFICE

Customer Service Manager [IN-OFFICE]

Organization:
Public Safety

Agency Contact Name and Information:
Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Work Location:

Charles D Shipley Building 1970 West Broad Street Columbus

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation: $30.22 per hour

Schedule:

Full-time

Work Hours:

8:00 a.m.

- 5:00 p.m.

Classified Indicator:
Classified

Union:
Exempt from Union

Primary Job Skill:
Customer Service

Agency Overview:
Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Ohio Department of Public Safety – Bureau of Motor Vehicles/Field Operations/License Control Report in

Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours:

Monday - Friday 8:00 a.m.

- 5:00 p.m.
*** THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

Under the direction of the Chief & Assistant Chief within the Bureau of Motor Vehicles (BMV) Field Operations License Control section to plan, coordinate, promote &/or direct assistance to respond to inquiries &/or requests for information for variety of clients & supervise assigned staff:

• Establish priorities & supervise subordinate personnel (e.g., provide developmental opportunities, coach staff to foster development, evaluate performance, approve section staffing levels, recommend discipline, etc.);
• Develop new procedures to facilitate training on driver license issuance & accurate telephone service provided to deputy registrars in conjunction with Assistant Chief, Chief, &/or other section managers;
• Prepare training materials & distributes to staff;
• Prepare ad hoc, weekly, & quarterly reports on statistical production levels of calls answered & customer service levels met.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency; AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency; AND 1 course or 3 mos. exp. in public relations; AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;

AND 1 course or 3 mos. exp. in public speaking, speech or communication; AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Helpful Tips for Applying:

• Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job

Skills:

Customer Service

Supplemental Information

Background Check Information
• A BCI/FBI fingerprint check, and background check, may be required on all selected applicants. To request a disability accommodation, please email HRRequestADAo.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis).…