Human Services Developer

Job Description - Human Services Developer (260005OW)

Human Services Developer (260005OW)

Department of Children and Youth

Agency Contact Name and Information :
Ashley.

(Use the "Apply for this Job" box below).

Aug 10, 2026, 3:59:00 AM

Children&Youth N. High Complex 246 North High Street Columbus 43215

United States of America-OHIO-Franklin County-Columbus

Ohio Department of Children and Youth 55 subscribers

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs.

At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!
To learn more about DCY, please visit our website at
Department of Children and Youth | Ohio.gov.

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am and as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space.

This position focuses on responding to inquiries and complaints related to early care and education, child protection, and other child serving programs within the Ohio Department of Children and Youth (DCY). The role combines policy interpretation, research, communication, and compliance monitoring.

• Independently or collaboratively research and respond to complaints and inquiries from constituents, legislators, early care and education providers, CDJFS and PCSA staff, elected officials, and the Governor’s Office.
• Provide clear program information and guidance by phone and in writing.
• Interpret and explain laws, regulations, and procedures, including eligibility requirements, redeterminations, and appeals processes.
• Track, research, and respond to statewide inquiries about early care and education and child protection policies.
• Make referrals to appropriate non-profit social service organizations when needed.
• Identify policy or implementation issues such as misapplication of statutes, worker errors, or training gaps.
• Help develop or revise standards and operational procedures to improve program consistency and accuracy.
• Maintain and use a call tracking system to monitor inquiries, analyze trends, and ensure county-level compliance with state and federal requirements.
• Research case information using multiple systems, including Ohio Benefits, SACWIS, OCLQS, DCY databases, and other internal resources.
• Prepare activity reports, statistical summaries, narrative explanations, and documentation on inquiry trends and corrective actions.

• Frequent communication with the public, elected officials, and county agencies.
• High volume of complex inquiries requiring careful research and detailed written responses.
• A need for strong policy understanding and the ability to interpret regulations accurately.
• Opportunities to identify operational issues and contribute to statewide policy improvement.
• Work that is both independent and collaborative, depending on the nature of the inquiry or project.
• Use of multiple data systems and tools to investigate cases and prepare reports.

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

• At Hire
• 6 months
• 18 months
• 30 months
• 42 months
• 54 Months
• 66 Months
• 78 Months

• 1199/13
• Step 1
• Step 2
• Step 3
• Step 4
• Step 5
• Step 6
• Step 7
• Step 8

• $36.01
• $37.75
• $39.64
• $41.53
• $43.56
• $45.72
• $47.95
• $50.37

• $74,901
• $78,520
• $82,451
• $86,382
• $90,605
• $95,098
• $99,736
• $104,770