Human Services Manager

Human Services Manager

This role provides statewide leadership and guidance to county agencies and early care and education providers. You will ensure consistent and accurate implementation of state and federal laws, policies, and regulations that shape early care and education services across Ohio.

What You'll Do

• Lead Statewide Policy Guidance:
  Provide direction to counties and providers to ensure compliance with laws and regulations.
• Coordinate with internal teams to ensure consistent policy interpretation and technical assistance.
• Drive Training & Technical Assistance:
  Oversee the creation and rollout of training for early care and education providers, state staff, and county departments.
• Strengthen Best Practices:
  Develop standards, tools, and guidance to help county agencies support families and early care and education programs effectively.
• Use State Systems & Analyze Data:
  Work with systems like the Child Care Information Data System, Ohio Child Licensing Quality System, Kinder System, Business Intelligence Portal and Ohio Benefits. Evaluate county performance data and recommend incentives, improvements, or corrective actions.
• Oversee Program Monitoring:
  Coordinate targeted reviews of county operations and ensure appropriate follow up to maintain compliance and quality.
• Collaborate & Build Relationships:
  Serve as a key liaison with county job and family services agencies, other state agencies, advocacy groups, and the public. Resolve issues and help strengthen service delivery statewide.
• Manage Communications & Content:
  Approve and maintain up to date content for the early care and education website and Ohio benefits Program Portal website. Oversee tracking and responses to inquiries, complaints, and stakeholder concerns.
• Supervise Staff:
  Assign work, set goals, conduct evaluations, coach development, approve leave, and maintain strong team performance.
• General Administrative Duties:
  Attend meetings, conferences, and trainings; maintain records; and prepare reports and correspondence.

Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment At Hire 6 months 18 months 30 months 42 months 54 Months 66 Months 78 Months Pay Range Exempt/ 14 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Hourly $40.40 $ 42.70 $ 44.99 $ 47.43 $ 50.12 $ 52.90 $ 55.09 $ 57.67 Annual $84,032 $ 88,816 $ 93,579 $ 98,654 $ 104,250 $ 110,032 $ 114,587 $ 119,954

Background Check Information The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of…