Software Engineer III, ServiceNow

As a Software Engineer at JPMorgan Chase, you are an integral part of an agile team that works to enhance, build, and deliver trusted market‑leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems

• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems

• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development

• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems

• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture

• Contributes to software engineering communities of practice and events that explore new and emerging technologies

• Takes initiative in finding solutions to complex problems, utilizing analytical & problem‑solving skills, and possessing adaptability to change

• Adds to team culture of diversity, opportunity, inclusion, and respect

• Formal training or certification in Software Engineering concepts and 3+ years applied experience

• Experience using Service Now platform, with demonstrated expertise in at least 2 Service Now modules

• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).

• Experience working on system integrations between Service Now and other applications using REST API.

• Strong analysis, problem-solving, and decision‑making skills

• Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability.

• Ability to mentor junior developers, fostering a collaborative and innovative team environment.

• Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

• ITSM or Workplace Services experience

• Service portal experience

• Service Now Certifications

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.