Principal Software Engineer; Full Stack + Guidewire ClaimCenter, Cloud

Description

These roles offer a hybrid work schedule (2 days onsite) and we are considering candidates based in the following locations:
Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH with a preference towards Portsmouth and Indianapolis.

We manage claims for some of the most recognizable companies throughout the US and worldwide. In our claims organization, you’ll be at the heart of where insurance promises are kept – helping people embrace today and confidently pursue tomorrow. We’re looking for two Principal Software Engineers who love variety, embrace new technologies, and are motivated by finding and delivering solutions to our business partners.

If you excel in environments that span multiple disciplines and technologies, where you tackle a wide range of challenges, you may be the right candidate.

The Principal Software Engineer will design, build, test, deploy, and support claims technology solutions. This role contributes across the full software development lifecycle, delivering new capabilities in Guidewire Claim Center v10.x and adjacent services, integrating with enterprise platforms, and ensuring solutions meet architecture and cybersecurity standards. We’re looking for both Guidewire Claim Center expertise and full stack developer experience.

You’re someone who comes alive when faced with complex challenges. You don’t just see obstacles, you see opportunities to apply creative solutions. You thrive on variety in your work, enjoying the challenge of working across different technologies, platforms, and disciplines. You’re a quick learner who’s excited to continuously expand your technical repertoire.

• Deliver features end-to-end: design, develop, test, deploy, and support software in an Agile product team.
• Build and enhance solutions in Guidewire Claim Center v10.x (configuration and extensions) and related services.
• Develop backend services and integrations using Java / Spring Boot, APIs, and event/integration patterns.
• Create and maintain APIs and integrations using Apigee and enterprise integration standards.
• Implement secure authentication/authorization patterns leveraging Ping Identity.
• Design, optimize, and query data models; troubleshoot performance issues in SQL Server and application data flows.
• Build and maintain CI/CD pipelines (e.g., Git Hub Actions, automation, quality gates); use developer productivity tooling such as Copilot where appropriate.
• Operate and support production systems: debugging, incident support, root‑cause analysis, and reliability improvements.
• Improve observability and operational readiness using Datadog and Splunk (metrics, logs, tracing, dashboards, alerting).
• Participate in technical discovery/ideation, estimate work, write user stories/tasks, and contribute to documentation (runbooks, deployment guides, support docs).

• Technical leader for a system/domain: ensuring direction for architecture, integration strategy, reliability, and security posture are followed by the team.
• Leads complex initiatives (major integration, modernization, greenfield components) spanning Claim Center, cloud platforms, and enterprise services.
• Ensures established standards for observability, deployment, resiliency, and developer productivity across teams.
• Partners with product, architecture, and security stakeholders; makes and communicates trade‑offs clearly.
• Mentors team members and ensures high‑performing engineering standards are chosen and monitored with the team.
• Strong software engineering fundamentals: clean code, testing, debugging, and design.
• Experience integrating systems via APIs and working with enterprise standards (security, logging, monitoring).
• Ability to work in Agile teams using modern delivery practices (iteration, experimentation, continuous improvement).
• Effective communication and collaboration; able to document and explain technical decisions.
• Experience and openness to utilizing AI software development tools (Git Hub Actions Copilot etc.).

You’ll help deliver resilient, secure claims technology, improving customer and adjuster experiences and enabling faster,…