AI​/LLM SRE Lead Software Engineer

Job Description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Employee Platforms team, you will be responsible for ensuring the reliability, scalability, and automation of AI‑powered applications and infrastructure. You will partner with engineering and other stakeholders to deliver modern observability, intelligent incident response, and autonomic operations across our applications.

• Ensure reliability, scalability, and performance of AI‑assisted application and platform operations.
• Design and implement AI‑driven solutions for intelligent alerting, noise reduction & auto‑correlation systems.
• Build and maintain observability, monitoring, and telemetry for AI application and platforms.
• Build and support automation for alerting, anomaly detection, and self‑healing workflows.
• Collaborate with engineering and other stakeholders to drive operational excellence.
• Mentor and guide engineers on AIOps standards and operational excellence.
• Define and execute the roadmap for AI‑assisted SRE and observability.

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Strong experience in SRE, Dev Ops, or Platform Engineering roles.
• Hands‑on experience with AWS (ECS, Lambda, API Gateway, Bedrock, Cloud Watch, RDS, EKS).
• Hands‑on experience with AWS Bedrock, OpenAI, or LLM APIs.
• Expertise in observability tools:
  Open Telemetry, Grafana, Prometheus, ELK, Cloud Watch.
• Experience with CI/CD tools (Git Hub Actions, Jenkins, Spinnaker).
• Proven track record in automation, operational tooling, and event‑driven workflows.
• In‑depth understanding of distributed systems, microservices, and cloud architectures.

• Experience with AI‑powered coding assistants like Git Hub Copilot, windsurf.
• Familiarity with prompt engineering, embeddings, and RAG pipelines.
• Experience building operational copilots or chatbots for runbooks or troubleshooting.
• Proficiency in Python (Go is a plus).

JPMorgan Chase & Co. is an equal opportunity employer, including Disability/Veterans.