Senior Software Engineer

About the Role

We are looking for a Senior Software Engineer to join a fast-growing team building a modern, AI-enabled service platform for IT organizations. This platform powers real-time communication and automation across chat and voice channels—helping businesses resolve issues faster and operate more efficiently.

This role is ideal for an engineer who thrives in a high-velocity environment, enjoys solving complex backend challenges, and takes full ownership of their work—from development through deployment and production support.

You’ll be joining a collaborative, product-driven team where engineers ship frequently, move quickly, and have a direct impact on both the product and the business.

• Building and scaling backend systems that support real-time communication (chat, messaging platforms, integrations)
• Developing and maintaining APIs and services used across a multi-tenant SaaS platform
• Working on high-throughput systems with complex integrations and background processing
• Contributing to integrations with platforms like Slack, Microsoft Teams, and other communication tools
• Designing systems that handle large volumes of requests, rate limits, and real-world production challenges

• Design, build, and maintain scalable, production-grade backend services
• Write clean, maintainable, and well-tested code
• Own features end-to-end, including deployment, monitoring, and ongoing support
• Collaborate closely with Product, Design, and other engineering teams
• Participate in code reviews and help maintain high engineering standards
• Contribute to system architecture and technical decision-making
• Mentor and support other engineers on the team
• Continuously improve performance, reliability, and observability in production systems

• 5-10 years of professional software engineering experience
• Strong backend engineering expertise and a track record of building scalable systems
• Proficiency with:
• PHP (Laravel)
• Node.js
• Type Script
• MySQL
• Experience working on high-scale, multi-tenant SaaS platforms
• Experience with asynchronous processing (queues, background jobs, streaming, etc.)
• Experience building or supporting integrations with third-party APIs
• Ability to move quickly, iterate, and ship high-quality code in a fast-paced environment
• Strong sense of ownership and accountability ("you build it, you own it")
• Comfortable working in collaborative, cross-functional teams

• Experience with real-time systems or chat-based applications
• Familiarity with event-driven architectures (e.g., Kafka, streaming systems)
• Experience using AI-powered developer tools in your workflow
• Background in startup or high-growth environments

• You are shipping code regularly and confidently in a fast-release environment
• You take ownership of systems and proactively improve them
• You contribute to solving real-world scaling and performance challenges
• You collaborate effectively and help elevate the team

• You will be working on systems that power AI-enabled products—but this is not a role focused on building AI models or agents directly
• You will be expected to stay current and open to using modern development tools, including AI-assisted workflows
• Competitive base salary + equity
• Flexible, remote‑friendly work environment (U.S. East Coast preferred)
• Opportunity to directly impact product direction and engineering culture
• Collaborative team environment with opportunities for growth

• Work on meaningful, real-world problems at scale
• Be part of a high-growth team building modern, impactful technology
• Ship fast, learn quickly, and see your work in production immediately
• Collaborate with a highly engaged and technically strong team