Customer Service Representative - Lifeguard - Swim Instructor

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

The British Swim School of North Broward is looking for a part-time swim instructor and customer service representative to service both our Coral Springs and Sunrise locations. The best candidate will have great customer service skills, be knowledgeable and efficient on the computer, and be a quick learner in our swim school database program. Candidates must have experience working with children and know basic swim techniques.

This position entails working poolside at our swim school and plays a critical role in providing an excellent customer experience to our swim families. The role will also serve as a swim instructor and lifeguard.

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Light office duties such as answering phones, customer communication and database entries.

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.
• Computer literate.
• Bi-lingual a plus.

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

• Competitive pay based on experience.
• Paid training.
• Flexible schedules - shifts are 3-4 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours.

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second.

As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.