Columbus, OH - Medical Logistics Dispatcher

Job Overview

Columbus, OH - Medical Logistics Dispatcher
Address:
Columbus, OH, 43232, US
Compensation: $48,000.00 - $53,000.00/year

Rapid Medical is disrupting healthcare logistics through our innovative integration of proprietary software and operational excellence. Our comprehensive solution combines our purpose-built Transportation Management System (TMS), Driver App with AI‑powered optimization, and operations team to deliver increased cost efficiency and service quality to ultimately improve patient care.

As a Medical Logistics Dispatcher at Rapid Medical, you will serve as the critical link between our laboratory clients, field drivers, and airline partners, ensuring the seamless movement of vital healthcare specimens. This is an exceptional opportunity for a detail‑oriented professional who thrives in a fast‑paced environment and is passionate about improving healthcare through operational excellence.

• Generate and adjust daily delivery and return routes using our AI‑driven dispatch platform
• Monitor traffic, weather, and capacity constraints to recalibrate routes in real time
• Ensure optimal resource allocation to meet service level agreements and minimize costs
• Validate all shipments meet HIPAA, DOT, state, and local regulatory requirements
• Audit driver documentation (chain‑of‑custody forms, temperature logs) and address non‑compliance issues
• Provide 24/7 operational support to W2 drivers and independent contractors via our mobile app
• Manage emergencies (missed pickups, vehicle breakdowns) and deploy contingency plans to uphold service levels
• Serve as primary point of contact for laboratory clients, addressing scheduling requests and escalations
• Coordinate with airline and ground carriers for specimen tendering, ensuring adherence to IATA and DOT regulations

• Bachelor's degree in Logistics, Supply Chain Management, Healthcare Administration, or related field
• 2+ years of logistics coordination experience, preferably in medical or healthcare specimen transport
• Proficiency with dispatch/planning software; experience with Salesforce Health Cloud a plus
• Low ego, highly intelligent, quick learner eager to roll up your sleeves and tackle any tasks
• Action‑oriented with excellent work ethic and attention to detail

• Competitive salary and performance‑based bonuses
• Comprehensive benefits including health, dental, and vision coverage
• Professional development budget and tuition reimbursement
• Opportunity to make a direct impact on patient care and laboratory efficiency
• Clear path for advancement in a rapidly growing company
• 401(k) plan with company match
• Paid time off and holidays, plus Earned Wage Access via our Ruby Rewards program

Rapid Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. This is a full‑time position. Nothing contained in the job description alters the at‑will employment at any time, with or without cause or notice, subject to applicable law. Employment is contingent upon successful completion of a background check, motor vehicle report (if applicable), and compliance with all regulatory, safety, and confidentiality requirements.